Remote Customer Support Specialist

Full-time remote position providing friendly, prompt email and chat support to online marketplace community members. Base compensation: $3,200 USD per month plus health benefits stipend.

Role Overview & Duties

  • Answer user inquiries via Zendesk, Intercom, and email regarding account verification, listing moderation, and app navigation.
  • Investigate reported listings and escalate safety or fraud concerns to the trust & safety team.
  • Assist community members in understanding deal negotiation tools, swap requests, and profile badges.
  • Maintain a customer satisfaction rating (CSAT) of 95% or higher.

Candidate Requirements

  • 1+ years of experience in customer support, technical helpdesk, or community moderation for a web/mobile platform.
  • Fluency in English with outstanding written communication and empathy.
  • Familiarity with helpdesk ticketing systems and CRM software.
  • Reliable high-speed internet connection and quiet remote work setup.

Salary & Work Schedule

Salary: $3,200 USD monthly ($38,400 USD annually). Standard 40 hours per week schedule across rotating weekday shifts. Paid time off (20 days annual leave) and equipment stipend provided.

Application Instructions

Apply directly on DealDone by sending a resume and short cover note to the hiring team. Read our Marketplace Safety Guidelines to understand our core community standards.